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Privacy Policy

DUAL STORM STUDIO LTD
Menandrou 4, GALA TOWER, 1066 Nicosia, Cyprus

Effective Date: April 11, 2024

1. Introduction

DUAL STORM STUDIO LTD (“we,” “us,” or “our”) respects your privacy and is dedicated to safeguarding the personal data of our users (“you” or “your”). This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and the choices you have regarding your data. By using our website, games, or services, you agree to this Privacy Policy and our practices described herein.

2. Information We Collect

We may collect and process various types of information, which may include:

Personal Information

  • Contact Information: Such as your name, email address, phone number, and mailing address when you sign up for an account, subscribe to our newsletter, or contact us.
  • Account Details: Including your username, password, and other information necessary to create and manage your account.
  • Payment Information: When you make purchases, we may collect billing details, but payment processing is handled securely through third-party providers, and we do not store full payment information.

Technical and Usage Information

  • Device Information: Such as your device type, operating system, unique device identifiers, and browser type.
  • Log Information: Including your IP address, access times, pages viewed, and the web page you visited before navigating to our website.
  • Usage Data: Details about how you use our website and games, your in-game activities, progress, and other gameplay-related information.

Cookies and Tracking Technologies

  • Cookies: We use cookies to collect data about your visit and interactions with our website to improve functionality and user experience.
  • Tracking Pixels and Analytics: Tools like Google Analytics to gather data about site usage and enhance our marketing strategies.

Location Data

We may collect approximate location data, derived from your IP address, to provide location-based services or content relevant to your region.

Communications

Information you provide when you communicate with us, such as support requests, feedback, or participation in surveys or promotions.

3. How We Use Your Information

To Provide and Improve Our Services

  • Manage your account and deliver personalized content.
  • Operate, maintain, and improve our games and website functionality.
  • Troubleshoot issues and optimize user experience.

To Communicate with You

  • Send you updates, newsletters, promotional materials, and important notifications regarding our services.
  • Respond to your inquiries and provide technical support.

For Analytics and Personalization

  • Analyze how our services are used to understand user behavior and preferences.
  • Tailor our content and marketing to better suit your interests.

For Security and Legal Compliance

  • Detect and prevent fraud, unauthorized activities, or other illegal actions.
  • Comply with applicable legal obligations and protect our rights and interests.

4. Sharing of Your Information

We may share your information under the following circumstances:

With Service Providers

We partner with third-party service providers who assist in operating our website and games, such as cloud hosting, analytics, and payment processing. These providers are obligated to keep your information secure and use it only for specific purposes.

With Business Partners

In cases where we collaborate with partners for co-branded content, events, or promotions, we may share limited information with them.

Legal Requirements

We may disclose your data to law enforcement, governmental agencies, or authorized third parties if required by law, court order, or to protect our rights or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Cookies and Similar Technologies

We use cookies, web beacons, and other technologies to:

  • Understand how you interact with our services and personalize your experience.
  • Measure the effectiveness of our advertising campaigns.
  • Provide social media features and analyze our traffic.

You can manage your cookie preferences through your browser settings, but disabling cookies may limit certain features.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. The retention period depends on the type of data and the purposes for which we process it.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. Despite our efforts, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence, including locations where data protection laws may differ from those in your jurisdiction. We ensure that appropriate safeguards are in place for such transfers.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data.
  • Rectification: Ask us to correct inaccurate information.
  • Erasure: Request deletion of your data under certain conditions.
  • Objection: Object to the processing of your data for direct marketing.
  • Data Portability: Request the transfer of your data to another entity.

To exercise your rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children without parental consent. If you believe we have collected data from a child, please contact us to delete it.

11. Links to Other Sites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and we encourage you to read their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant updates by posting a notice on our website or sending an email.

13. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out.